1. About Us
French Fancies sells personalised handcrafted gifts via our website.
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2. Orders
When you place an order:
•You agree that all details provided are accurate.
•Personalisation text (names, dates, spellings) must be entered correctly.
•We are not responsible for errors entered by the customer.
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3. Personalised Products (Important)
Most of our products are personalised or made to order.
Under UK Consumer Contracts Regulations, personalised goods are exempt from the standard 14-day cancellation right.
This means:
•Once production has started, orders cannot be cancelled.
•Personalised items are non-refundable unless faulty or damaged.
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4. Pricing
All prices are shown in GBP (£).
We reserve the right to correct pricing errors.
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5. Delivery
Delivery times are estimates and may vary.
French Fancies is not responsible for delays caused by couriers or circumstances outside our control.
Collection orders must be collected at the agreed location and time.
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6. Returns & Faulty Items
If your item arrives damaged or faulty:
•Contact us within 48 hours of delivery.
•Provide photos of the issue.
•We will assess and offer replacement or refund where appropriate.
Non-personalised items may be returned within 14 days if unused and in original condition.
Return postage costs may apply unless the item is faulty.
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7. Limitation of Liability
French Fancies shall not be liable for indirect or consequential losses.
Our total liability shall not exceed the amount paid for the product.
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8. Governing Law
These terms are governed by the laws of England and Wales.